Lava Balloons Terms & Conditions

1. Lava Balloons ability to perform our services depends on us having adequate access to the venue prior to event for dressing and after for removal.  This contact is on condition of adequate and reasonable access to the venue.  Costs may vary if access times are found to be unsociable or unreasonably short. We shall endeavour to inform you of our requirements and not later than 3 weeks before event and it will be your responsibility to ensure that the venue is able to accommodate our requirements at your expense

2. Deposits will be charged to confirm bookings at the rate of 50% of the total order value inclusive of any potential delivery charges that may apply, orders with a total value under £50 will require full upfront payment to confirm booking. Full balance of any order must be paid in full one week prior (seven calendar days) to the event unless prior agreement has been made at time of booking.

3. Lava Balloons shall not be responsible for any injury or damage to persons or property arising from the use of any equipment purchased or hired.  Lava Balloons shall in no circumstances be liable for any direct, indirect or consequential loss, damage or extra costs incurred caused by the negligence or other default in the performance of decorative duties.

4. Shortage and damage to hired goods will be charged according to the full replacement value at the time of hire, details of which are available on request.  Should the hirer wish to have any damaged goods returned for inspection Lava Balloons must be notified within 28 days of the hirer being informed of any such damage.  Otherwise, the said items will be disposed of.  Any goods returned are at the hirer’s expense.

5. Balloons have a short display life and are not covered for replacement or refund after delivery or collection. We may make suggestions on expected time scales based on previous customer reviews or personal experience but this does not constitute a guarantee.

6. Lava Balloons is not currently VAT registered

7. In the event of cancelled forward bookings, a maximum payment of 50% of the total cost, as detailed in the contract, will be payable to the client at the discretion of Lava Balloons dependent on circumstances. Any cancellations within 7 days of the event will be charged at the full cost.  Lava Balloons reserves the right to convert any balance to credit to be redeemed against a future booking, Lava Balloons will provide a credit note listing the cancelled booking date and the value of the credit along with a redemption time period (Normally one calendar year from date of cancelled  event)

8. We will make every effort to deliver, set up and collect at the times requested by the client; however removal will be as promptly as possible, we cannot guarantee collection immediately after use from every venue at the same time.  It is the clients responsibility to ensure that any hired goods are kept dry and in a secure place until collected.

9. We will endeavour to supply specific items requested, however we reserve the right to use our discretion to supply an appropriate alternative where necessary

10. If any provision of this agreement is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceablility, or unreasonableness be deemed severable and the remaining provisions of this agreement and the remainder of such provision shall continue in full force and effect

11. The contract into which these terms and conditions are attached, any separate list or specification expressly referred to in it and these terms and conditions constitute the entire understanding between the parties with respect to the subject matter of this agreement and supersede all prior agreements, negotiations and discussions between the parties relating to it.

12. Save as expressly provided in this agreement, no amendment or variation of this agreement shall be effective unless in writing and signed by a duly authorised representative of each of the parties to it.  For the avoidance of doubt, and without limiting the generality, this shall apply notwithstanding any terms or conditions which are endorsed upon, delivered with or contained in the Clients purchase order, confirmation of order, specification or other document.

13. Lava Balloons reserves the right to display images of products and venue setups for use in any way Lava Balloons deems fit i.e. Advertising, Social Media.

 

Purchase or hire of any Lava Balloons items shall be viewed as acceptance of the above terms and conditions